PRETTY SUMMER

1. Check Your Email: Look for a confirmation email from PRETTY SUMMER that includes your order details and tracking number.

2. Visit Our Website:

• Go to PRETTY SUMMER’s website.
• Navigate to the "Order Tracking" or "Track My Order" section.

3. Enter Your Tracking Number: Input the tracking number provided in your confirmation email.

4. View Order Status: Click the "Track" button to see the current status and location of your order.

5. Contact Customer Support: If you have any issues or didn't receive a tracking number, contact our customer support team for assistance.

If you need further help, our support team is always here to assist you!

At PRETTY SUMMER, we want you to be completely satisfied with your purchase. If for any reason you are not, here’s our return policy to help you with the process:

1. Return Period:

• You can return items within 30 days of receipt for a full refund or exchange.

2. Condition of Items:

• Items must be returned in their original condition, unused, and with all original packaging and tags attached.

3. Non-Returnable Items:

• Certain items are non-returnable, such as perishable goods, custom products, and items marked as final sale.

4. Return Process:

• Contact Us: Initiate the return by contacting our customer service team at contact.prettysummer@gmail.com .
• Receive Instructions: We will provide you with return instructions and a return shipping label if applicable.
• Pack and Ship: Securely pack the item(s) in the original packaging and ship it back to us using the provided return shipping label.

6. Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

7.Return Shipping Costs:

• Return shipping costs are covered by us.

8.International Returns:

• For international returns, please contact our customer service team for specific instructions.

If you have any questions or need assistance with a return, please don't hesitate to contact our customer support team. We're here to help!

Here are the steps you can take to resolve this issue:

1. Check Order Status:

• Refer to the tracking number provided in your confirmation email. Visit the tracking page on our website or the carrier’s website to check the current status of your shipment.

2. Contact the Carrier:

• If the tracking information shows that the package was delivered, contact the carrier (e.g., UPS, FedEx, DHL) to get more details on the delivery.

3. Verify Shipping Address:

• Double-check the shipping address you provided during checkout to ensure it was correct.

4. Check with Neighbors:

• Sometimes packages are delivered to a neighbor or left in a safe place around your home. Check with your neighbors or look around your property.

5.Contact Our Customer Support:

• If you still cannot locate your order, please contact our customer support team. Provide your order number, tracking number, and any other relevant information. We will investigate the issue and assist you in locating your package or arranging a replacement.

Our goal is to ensure you receive your order as soon as possible. Please reach out to us, and we'll work to resolve this for you promptly.

Yes, we ship internationally! At PRETTY SUMMER, we're dedicated to delivering our innovative products to customers around the globe with no extra charges. Here’s what you need to know about our international shipping:

1. Free Shipping: We offer free shipping on all international orders, regardless of the destination or weight of the package.
2. Delivery Time: Delivery times may vary based on your location. Typically, international shipments take between 7 to 14 business days.
3. No Customs or Duties Fees: We cover all customs duties, taxes, and import fees, so you won’t have to worry about any additional charges upon delivery.
4. Tracking: All international orders come with tracking information, so you can monitor your package as it makes its way to you.

If you have any specific questions about shipping to your country, feel free to contact our customer support team. We're here to help!

At PRETTY SUMMER, we take pride in sourcing our products from a variety of trusted and high-quality manufacturers worldwide. Here’s a bit more about where our products come from:

Sourcing and Quality

1. Global Manufacturers:

• We partner with reputable manufacturers from around the globe to ensure the highest quality and innovative designs for our products.

2. Strict Quality Control:

• All our products undergo rigorous quality control checks to ensure they meet our high standards before they reach you.

3. Ethical Sourcing:

• We are committed to ethical sourcing practices and work with manufacturers who adhere to fair labor practices and sustainable production methods.

4.Diverse Locations:

• Our products come from various locations in China, depending on the product type and specialization of the manufacturer.

Transparency and Trust

We believe in transparency and are happy to provide more specific information about the origin of any particular product upon request. Our goal is to ensure that you feel confident in the quality and integrity of the products you purchase from us.

If you have any specific questions about where a particular product comes from, please don’t hesitate to contact our customer support team. We’re here to help!